Training Services SIN 874-4
HiPerf uses the experiential learning cycle as the primary training model. Major considerations for use of this model include: diverse learning styles of individuals, the selection of a method best suited for the transfer of work related content to the adult learner; and the explicit recognition of work related applications. Additionally, we use a unique blend of techniques both indoors and outdoors to supplement our training. Blending these techniques allows the integration of learning in all three learning modes: cognitive, emotional and physical.
We believe in training that transfers easily into a work setting and
thoroughly processes each learning opportunity in terms of “What Happened?”
“So What?” and “Now What?” These questions help our participants translate
every aspect of each presentation and exercise into meaningful skills and
changes in behavior when they return to work. HiPerf will provide (1)
customized training, (2) off-the-shelf training, and (3) off-the-shelf
customized training to meet the customer’s needs.
The following are developed workshops that may be custom designed to fit the
organization’s needs.
Futures Workshop: The Futures Workshop is a methodology to
engage a wide range of internal and external stakeholders in the examination
of the organization’s direction and in setting its course for the future. It
includes the entire system when
practical (or a representative cross section
if not the entire system) in the process. Management, employees at all
levels, customers, suppliers, and those with an interest in the work
organization (e.g., outside interest groups) are included. The workshop
results in an operational vision for the organization’s future along with
strategies to reach that vision. The Futures Workshop is highly
participatory, requiring participants to be fully involved in the analytical
and creative tasks of planning. The difference in the Futures Workshop
compared to other visioning initiatives is simply the level of involvement
in developing the operational vision, setting of the strategy and action
planning.
Leading and Guiding Change: This training prepares internal
change agents and guides to help leaders create, sustain and manage a major
change effort using the principles of high performance and commitment.
Leading and Guiding Change will prepare internal change agents and champions
to sustain and manage a major change effort using a proven five-phase
process for change. This comprehensive change model provides leaders and
guides with a road map and the fundamental knowledge and skills necessary to
guide their transformation to success. The training will result in
individuals having the fundamental knowledge and proven path to help guide
the change effort from within the organization.
Reinventing the Organization: This course prepares
participants who are considering reinvention of the entire organization.
Participants learn the differences between process and system redesign and
getting their organizations to “think differently”. Participants learn key
success factors and implementation strategies for successful reinvention.
Transformational Leadership: Within the leadership group,
there is a need to
develop skills required to successfully transition from a
traditional, control-oriented management approach, to an approach more
supportive of high performance. The Transformational Leadership Workshop
will assist leaders in their new role as champions and catalysts for high
performance as they move to the next level of higher performance.
Leadership Transition Workshop: Changes in leadership
within organizations have significant impact on key business processes. When
leadership transitions are not well planned and managed, the initial impacts
are almost always negative. Communications deteriorate, decision-making
slows, productivity decreases, fear and anxiety increase and customer
relations can suffer. These detrimental impacts all occur because there is
seldom an effective process to assimilate the new boss into the
organization. HiPerf Leadership Transition Workshop is designed to provide
the process for effectively preventing the negative impacts associated with
changes in leadership. The workshop provides the new leader with a rich
perspective of the organization.
Orientation to Change: As organizations consider
undertaking change initiatives, it is important that leadership understand
how to implement far-reaching changes and what the implications are for
leaders, team members and organization support systems. Organizations are
undertaking major change initiatives to redesign key processes that respond
to the changing business environment. The implications of organizational
change often impact far beyond the obvious adjustments to the workflow
sequence. Changes in key processes require adjustments in behavior from top
management as well as middle management to employees. As changes occur in
systems, they will be perceived to have organizational wide impact. This
employee and manager orientation allows an organization to take a proactive
role in the transition process, reduce stress and resistance throughout the
organization and minimize the impact on job performance and the customer.
Continuous Improvement through Teams: Quality and
continuous improvement can only be implemented when everyone has the full
complement of required skills. This course will enable you to use the
essential tools of quality, including mapping and analyzing business
processes.
Empowerment: Today’s work force is asking for and
demonstrating the ability to produce in a work environment that provides
opportunities for self-management and motivation. This workshop is designed
to assist leaders, managers, and employees in establishing shared
organizational beliefs and understanding of “empowerment”. Mutual
accountability and roles and responsibilities in an empowered work
environment are developed and clarified. With common vision, understanding,
planning and training, organizations can enhance the effectiveness of an
organization’s most important resource which is their human resource.
Problem Solving-Workshop: The HiPerf Problem-Solving
Workshop provides team members and facilitators with the processes and basic
tools necessary to approach any problem situation in a systematic and
logical way. The collaborative tools and techniques recommended for each
step of the systematic problem-solving process provide an efficient and
effective approach to group and team involvement.
Managing Conflict Effectively: Conflict between individuals
and groups or teams is inevitable in any organization. It usually arises
from the clash of divergent values and the priorities and styles of
individuals who make up the rich and complex social fabric of the
organization. Conflict can be extremely beneficial to an organization’s
success. However, when not managed effectively, conflict can have numerous
unfavorable effects on important relationships and processes that directly
impact the organizational performance. These unfavorable effects result from
inappropriate applications of conflict management styles (Accommodating,
Avoiding, Competing, Compromising, and Collaborating). Learning to identify
when to use each of the five-conflict management styles and developing the
flexibility to apply each style appropriately are two of the most important
conflict management tools. This workshop will provide participants with
insight into their styles of managing conflict and the impact of their style
on interaction and effectiveness. In addition, intra-group conflict will be
explored and techniques for managing group conflict will be demonstrated.
Team and Meeting Facilitation Skills: Businesses today
require that employees have strong skills and abilities for working in large
and small work teams. High performance teaming strategies are proven to
improve quality, reduce cost, enhance
processes, improve customer
satisfaction, increase productivity, and increase revenue. One implication
of embracing high performance strategies is the requirement for more
meetings. Meetings are held to coordinate activities, share information,
make decisions, and solve problems. Conducting effective and efficient
meetings can mean the difference between a motivated, enthusiastic team and
one that is frustrated and bewildered. The capability to facilitate
successful meetings is a critical skill that teams need. Our Team and
Meeting Facilitation Workshop is designed to provide the meeting management
and facilitation skills needed to effectively design and facilitate
successful meetings. It is an experientially based learning laboratory which
uses real-world examples to develop skilled, confident meeting managers and
facilitators.
Team Skills: It is hard to find an organization today that
has not implemented High Performance Work Teams as everyday business
practice. One significant consideration is the need for team members to be
trained in the attributes and behaviors associated with their new roles.
Team members are asked to take an expanded role for which they may not be
prepared. Not only are they asked to be skilled professionals, they are
expected to continuously improve processes for which they are responsible
while being effective team members.
The following three modules are designed to facilitate new teams through the
initial stages of team development so that they can begin focusing on
results: Team Start-up (expectations, ground rules, roles and
responsibilities); Utilizing Team Charters (boundary conditions and guiding
principles); and Establishing Goals and Measuring Results.
There are times when teams have stalled and need intervention to get them
back on task. For these teams we will perform an assessment and may suggest
any of the following modules:
o Effective Problem-Solving
o Decision-Making, Planning
o Performance Monitoring
o Conflict Management
o Process Improvement
o Interpersonal Effectiveness
o Managing Meetings Effectively
o Facilitating Team Activities
o Giving Effective Presentations
o Developing Extraordinary Customer and Supplier
Relationships
Customer Service-Exceeding Expectations: In today’s
competitive business environment it is no longer good enough to have
employees focus on meeting their customers’ basic needs. Customers in
today’s world do business with organizations that exceed their expectations
and provide consistent positive experiences. Even organizations that hire
employees based on customer focused traits find that there are specific
skills, techniques and knowledge that have to be developed before the
employee can create customer experiences that “wow” the customer. The first
step to engage employees in this customer-focused mindset is to ensure they
understand the product and service they provide. Participants will define
their level of customer service responsibility and accountability; identify
proactive versus reactive problem solving; discuss the meaning of “WOW”
service; and, obtain the tools and information to achieve success.
