Customer Service…Exceeding Expectations
In today’s competitive business environment it is no longer good enough to
have employees focus on meeting their customers’ basic needs.
Customers in today’s world do business with organizations that exceed their
expectations and provide consistent positive experiences. Even organizations
that hire employees based on customer focused traits find that there are
specific skills, techniques and knowledge that have to be developed before the
employee can create customer experiences that “wow” the customer.
The first step to engage employees in this customer-focused mindset is to ensure
they understand the product and service they provide.
Participants will:
define their level of customer service responsibility
and accountability
identify proactive versus reactive problem solving
discuss the meaning of “WOW” service
obtain the tools and information to achieve success
HiPerf, Inc. provides a full range of consultation services on-site or at locations designated by the customer. The following services outline our consulting, facilitation, surveying, and training support services:
SIN 874-1 Consulting Services
SIN 874-2 Facilitation Services
SIN 874-3 Surveying Services
SIN 874-4 Training Services
