Surveying Services SIN 874-3
Surveys are designed to increase information to improve decision-making. The overall survey process involves identifying the need for a survey, administering the survey, analyzing the survey results, preparing data feedback, and applying the results of the survey. HiPerf tailors the assessment technique to gather data based on the concerns of the customer. The information and data are provided as feedback to the organization in an organized format.
Survey Needs: A survey should only be conducted where there
is a specific need. HiPerf will ensure careful and clear identification of
the need for and objectives of the survey before proceeding. In
understanding the need for a survey, the organization and manager must be
aware of a poorly designed survey, the ethical and legal considerations of
the survey and any specific organizational policies addressing the survey.
Survey Development: HiPerf will design the types of
questions, frame the questions, determine the answer choices for the
questions, and sequence the questions.
Survey Administration: HiPerf will administer or conduct
the survey, select sample respondents, deliver the survey, and promote
participation to ensure the
maximum percentage of respondent returns of
usable survey answer sheets. Sample size and administrative methods will
depend on the targeted audience, the intent of the survey, and the time and
resources available to conduct the survey.
Survey Analysis: HiPerf will complete the analysis and
reduce data into a manageable format. Our analysis will include all
necessary statistics and computing information to meet the needs of the
survey. All information will be formatted so that managers can clearly
understand the nature of the responses.
Survey Data Feedback: The organization should not be
expected to devote time to interpreting raw response data. HiPerf will
collect the data, interpret the data, provide the results, and provide
presentations or briefings concerning the results. HiPerf will provide a
complete analysis of the data to show the nature, significance and
limitations of the data.
Survey Application: HiPerf will process survey results and
identify answers to the questions that prompted the survey. To apply the
survey information, HiPerf will identify themes, detect trends, determine
implications, and recommend an action plan based on the data.
Survey Examples:
Team Effectiveness Surveys: What is the team’s opinion of
its effectiveness? A team effectiveness survey identifies the areas of
opportunity for the team and the competencies needed to improve. A team
effectiveness survey can be designed to fit the needs of a particular team.
Customer Surveys: How do external or internal customers feel
about your products and services? The customer survey is custom-designed from a
pool of items in the categories you identify. Surveys are returned directly to
HiPerf for scoring and statistical analysis.
Organizational Surveys: How effectively have the vision,
mission, and principles of the organization been communicated to its associates?
Our values-driven employee survey allows you to select items that represent your
organization's culture and practices. Surveys are returned to HiPerf for scoring
and analysis, guaranteeing anonymity, security, and efficiency.
